As a handheld administrator at PepsiCo, I work with a team of IT and sales professionals to ensure the optimal performance and functionality of the handheld devices used by the sales force. I use my expertise in SB, NP to configure, test, troubleshoot, and maintain the handheld software and hardware, as well as to provide training and support to the users. I have over two years of experience in the FMCG industry, having previously worked as a retail store manager at AMAN Holding, where I was responsible for managing the daily operations, inventory, merchandising, and customer service of the store. I also have a strong background in data entry and customer service, having worked at Sinnuris hospital for one and a half years. I hold a bachelor's degree in management information systems from Advanced Academy, where I learned the fundamentals of IT, business, and data analysis. I am passionate about leveraging technology to improve business processes and customer satisfaction, and I am always eager to learn new skills and tools.