Microsoft
Microsoft

Bartosz

Krajewski

CX Digitalization Manager - Customer Experience & Commercial Digital Transformation

Łódź, Łódź Voivodeship, Poland

Email:

ba******@barry-callebaut.com

Phone:

**********

About

Bartosz

Krajewski

Results-driven FP&A and Digitalization Manager with experience across global finance, performance management, BI analytics, process governance and commercial digital transformation. My professional journey has evolved from leading global FP&A, reporting standardization and KPI governance into driving business-side digitalization initiatives focused on Customer Experience, CRM adoption and scalable digital solutions. I currently work at the intersection of Business and Digital, coordinating strategic initiatives on behalf of Sales, Marketing and R&D to enhance Customer Experience. My role focuses on translating business needs into clear process, data and system requirements, strengthening business ownership around data governance, and supporting teams in their day-to-day digital journey. I am currently leading two major transformation areas. The first is a consolidated CX performance framework, connecting key performance indicators to the customer journey and breaking functional silos through one shared view of performance. This includes shaping dashboard layouts, building governance, aligning KPI definitions with functional owners and defining selected views available for customers. The second area is integrated business forecasting, enhanced through Salesforce forecasting capabilities. From the business side, I help connect demand planning with sales building blocks, bringing commercial assumptions, risks and opportunities earlier into the supply chain planning process. Before moving into digitalization, I led global FP&A activities covering forecasting, budgeting, mid-term planning, operational reviews, performance reporting and BI-driven insights for diverse global stakeholders. This background helps me combine financial discipline, process structure and business understanding with a pragmatic digital transformation mindset. I am passionate about leveraging digital tools, data and technology to simplify complexity, improve decision-making and drive operational efficiency. I strongly believe in cross-functional cooperation, continuous improvement, agile ways of working and sharing best practices. Known as a bridge-builder and stabilizer, I enjoy complex environments where business, data, process and technology need to come together. Outside of work, I value a balanced approach to professional and personal life and enjoy sports, travel, technology and time with family.

Bartosz Krajewski work experience

12 positions
  1. Barry Callebaut Group logo

    CX Digitalization Manager - Customer Experience & Commercial Digital Transformation

    Barry Callebaut Group
    Feb 2026 – PresentŁódź, Łódzkie, Poland
  2. Intern

    Biuro Rachunkowe Egida S.C.
    Jul 2013 – PresentLodz Metropolitan Area
  3. Information Technology Intern

    Akademia Humanistyczno Ekonomiczna w Łodzi
    Jul 2011 – PresentLodz Metropolitan Area
  4. Barry Callebaut Group logo

    Digitalization Manager

    Barry Callebaut Group
    Dec 2024 – Jan 2026Łódź, Łódzkie, Poland
  5. Barry Callebaut Group logo

    Global OSCO FP&A Manager

    Barry Callebaut Group
    Oct 2022 – Dec 2024Łódź, Łódzkie, Poland
  6. Barry Callebaut Group logo

    Senior FP&A analyst

    Barry Callebaut Group
    Sep 2021 – Sep 2022Łódź, Łódzkie, Poland
  7. Barry Callebaut Group logo

    FP&A Analyst

    Barry Callebaut Group
    Sep 2019 – Sep 2021Lodz Metropolitan Area
  8. Commerzbank AG logo

    Risk controlling specialist

    Commerzbank AG
    Dec 2018 – Aug 2019Łódź, woj. łódzkie, Polska
  9. Commerzbank AG logo

    Junior risk controlling specialist

    Commerzbank AG
    Apr 2017 – Nov 2018Łódź, woj. łódzkie, Polska
  10. Infosys logo

    Senior Financial Analyst

    Infosys
    Apr 2016 – Mar 2017Lodz, Lodz District, Poland
  11. Infosys BPM logo

    Financial Analyst

    Infosys BPM
    Sep 2014 – Mar 2016Lodz Metropolitan Area
  12. Accounting Assistant

    Biuro Rachunkowe Egida s.c.
    Feb 2014 – Apr 2014Lodz Metropolitan Area

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